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Event Details
WHAT TO DO WITH DIFFICULT PEOPLE - A 7-Step Strategy for Managing Difficult People Effectively
90-minute Teleseminar
With Dr. Rhoberta Shaler
April 12 4 PM PST
Everyone wants to feel clear, confident and competent when communicating and working with others.
Developing the skills to accomplish this with a person perceived as difficult is important to managing conflict, and to establishing co-operation and collaboration. Whether the relationship is long-term with a co-worker or shorter term with a client or customer, a refined set of skills that allows for business to be done effectively is essential.
This 7-step process will help you through, every time. Practicing it, until it becomes second nature, will reduce stress, make you more productive, and allow you to enjoy going to work again.
When & Where
On the Phone
,
CA
Wednesday, April 12, 2006 at 4:00 PM (PT)
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